Stick it up your art is not liable for any shipping damage.. Stick it up your art must be notified within 5 days after receiving the item for any damage. No refunds are allowed only store credit. If you have a damaged item, please contact us. Stick it up your art wants each customer to be completely satisfied with their artwork and we'll make every effort to make the situation satisfying To the customer. Stick it up your art is not responsible for return shipping. Please contact us directly at stickitupyourart@yahoo.com.